The US’s #1 fastest-growing BPO provider has been at the forefront of delivering top-notch remote customer interactions for businesses since 2016.
Operating on a national scale, they excel in ensuring clients benefit from high-quality services, eliminating the intricacies of in-house support systems.
As this company expanded its services to larger and larger clients across industries, they faced challenges in managing their vast, rapidly growing pool of remote CX talent.
Key challenges included:
Their mission was clear: Find a robust, cost-effective solution that would streamline the 1099 payment process, enhance contractor satisfaction, reduce administrative burdens, and provide deeper insights into their talent operations.
To tackle these challenges, the company rolled out a 1099 payroll program, specifically crafted for their on-demand workforces.
The benefits realized included:
The collaboration resulted in operational brilliance. The company drastically reduced time spent on 1099 payment processes, redirecting resources to core business objectives. The system's accuracy ensured a drastic reduction in payment discrepancies.
Furthermore, by emphasizing contractor relations, they achieved quicker support response times. This led to a notable increase in contractor satisfaction, reinforcing their commitment to the firm.
The adaptability of the platform stood out, seamlessly accommodating the company's swift growth, ensuring operational efficiency remained uncompromised.
"This led to a notable increase in contractor satisfaction, reinforcing their commitment to the firm."
In their ongoing growth trajectory, the firm maintains a large remote workforce, continuously refining operational dynamics and helpijg their clients succeed in a volatile labor market.
Partnering with Gig Wage – the premium 1099 solution – has solidified their position as a leading customer support provider in the industry.
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November 7, 2023
December 26, 2023